Terms of Service

By accessing or using ChatterBuster ("the Service"), operated by ChatterBuster ("we," "us," or "our") at chatterbuster.com, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

ChatterBuster is a SaaS platform that provides AI-powered coaching, chat quality monitoring, SOP compliance tracking, and performance analytics for content creators and their chatter teams. The Service integrates with third-party platforms, including Fanvue, via their official API and OAuth 2.0 protocols.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

By subscribing to a paid plan, you agree to pay the applicable fees. All payments are processed by Paddle.com, which acts as the Merchant of Record. Paddle handles all billing, invoicing, tax collection, and payment processing on our behalf.

• Subscription fees are charged at the beginning of each billing period (monthly or semi-annually, depending on your plan).
• Prices are inclusive of applicable taxes, which are calculated and collected by Paddle based on your location.
• You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
• For refund requests, please refer to our Refund Policy.

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 18 years old to use the Service.
• One person or business entity per account. Accounts cannot be shared.
• You are responsible for all activity that occurs under your account.

ChatterBuster integrates with Fanvue using Fanvue's official API and OAuth 2.0 authorization framework. By connecting your Fanvue account:

• You authorize ChatterBuster to access specific data (such as chat messages, subscriber analytics, and fan metadata) in accordance with the scopes you grant.
• ChatterBuster does not scrape, crawl, or use unapproved methods to access Fanvue data. All access is via Fanvue's official API.
• You may revoke ChatterBuster's access to your Fanvue account at any time via Fanvue's "Third Party Apps Consent" settings.
• We request only the minimum scopes necessary to provide the Service and follow least-privilege principles.
• We comply with Fanvue's API Access & Usage Policy, including rate limits, credential security, and data protection requirements.

You agree not to:

• Use the Service for any unlawful, fraudulent, or abusive purpose.
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service.
• Share your account credentials or API keys with unauthorized third parties.
• Use the Service to violate the terms of any third-party platform (including Fanvue).
• Upload malicious content, spam, or content that infringes on intellectual property rights.
• Attempt to circumvent rate limits, security measures, or access controls.

The Service, including its design, code, AI models, and branding, is the property of ChatterBuster and is protected by intellectual property laws. You retain ownership of your data (SOPs, chat logs, analytics) that you provide to or generate through the Service.

By uploading SOPs or other content, you grant us a limited license to process and store that content solely for the purpose of providing the Service to you.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.

• We strive for high availability but do not guarantee uninterrupted service.
• We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time with reasonable notice.
• We may update these Terms from time to time. Continued use after changes constitutes acceptance.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATTERBUSTER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR REVENUE, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

You agree to indemnify and hold harmless ChatterBuster, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service or violation of these Terms.

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (such as Limitation of Liability and Indemnification) will survive.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

For questions about these Terms, contact us at:

Email: support@chatterbuster.com