Refund Policy

Our order process is conducted by our online reseller Polar.sh. Polar.sh is the Merchant of Record for all our orders. Polar provides all customer service inquiries and handles returns.

Because Polar acts as the Merchant of Record, all refund requests are processed through Polar. We work with Polar to ensure refund requests are handled promptly and fairly.

We want you to be fully satisfied with ChatterBuster. If you're not, the following refund policy applies:

Monthly Plans

• You may request a full refund within 14 days of your initial subscription purchase.
• Refunds for renewal charges are generally not provided, as you can cancel before the renewal date to avoid being charged.

Semi-Annual Plans

• You may request a full refund within 14 days of your initial subscription purchase.
• After 14 days, refunds are provided on a pro-rata basis at our discretion for qualifying circumstances.

Lifetime Plans

• You may request a full refund within 14 days of purchase.
• After 14 days, lifetime plans are non-refundable.

To request a refund, you have two options:

1. Contact Polar directly — Use the receipt email from Polar to initiate a refund request, or visit Polar Support.
2. Contact us — Email support@chatterbuster.com with your account email and reason for the refund. We will coordinate with Polar to process your request.

Refunds are typically processed within 5–10 business days after approval, depending on your payment method and financial institution.

Refunds may not be issued in the following circumstances:

• The refund request is made more than 14 days after the initial purchase.
• The account has been terminated due to a violation of our Terms of Service.
• The Service was used substantially during the refund period.
• The refund request is for a renewal charge where the user was notified of the upcoming renewal and did not cancel before the billing date.

You may cancel your subscription at any time through your ChatterBuster dashboard (Settings → Plan Management) or by contacting Polar support.

• Cancellation takes effect at the end of the current billing period.
• You will retain access to premium features until the end of the paid period.
• Cancellation does not automatically trigger a refund. If you wish to request a refund, please follow the process in Section 3.

If your plan includes a free trial period, you will not be charged until the trial expires. You may cancel at any time during the trial without being charged.

We encourage you to contact us or Polar directly for any billing disputes before initiating a chargeback with your bank. Chargebacks may result in suspension of your account pending resolution.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. If you are a current subscriber, we will notify Polar of any material changes to ensure compliance.

For refund questions or requests, contact us at:

Email: support@chatterbuster.com